Customer engagement platform Twilio has integrated with OpenAI’s Realtime API to enable Twilio customers and developers to build AI-powered conversational apps. The integration will support the creation of speech-to-speech voice conversations featuring AI agents. This is an expansion of existing Twilio/OpenAI integrations.
For the first time, B2B buyers are driven more by personal than professional considerations according to the “largest ever” global study of B2B buying behavior by Dentsu. Personal drivers include alignment with personal values and gaining new knowledge; professional includes things like competitive pricing. With buyers emphasizing values and trust, brand has never mattered more.
Paris-based data activation company DinMo has raised 5 million euros to launch and grow what it describes as its composable CDP. DinMo offers data access through integration with data warehouses, omnichannel customer journey orchestration, and AI-powered predictive analytics, but not profile-building tools. Its main audience is the mid-market.
A U.S. district court judge has ruled that Google acted to create illegal monopolies in online advertising technology in a way that blocked competition and allowed higher ad prices to be charged. Google will appeal; meantime, the government will decide what to ask the court to do to remedy the monopoly. Google also faces a new U.K. antitrust lawsuit over its dominance of search.