Twilio Makes CDP Data Available to Large Language Models

Look, I’m sorry that pretty much every story these days is about AI, but such are the times we live in.  At least this one involves a CDP vendor.  Twilio has announced CustomerAI, which makes data from its Segment CDP available to large language models to create personalized marketing and service experiences, add inferred attributes to customer profiles, and generate insights about aggregate customer behaviors.

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Pepper Advantage acquires Indian AI-driven credit management platform

June 8, 2023

Pepper Advantage’s acquisition of marks an aggressive expansion into the Indian market and is indicative of the AI-driven credit management model it plans to bring to additional markets such as Indonesia, Vietnam and the Middle East in the near term.’s flagship product is an AI/ML-driven predictive pre-payout credit approval tool that uses socio-demographic and profile-based analysis to assess loan application documents to identify fraud risks and other suspicious behaviour prior to credit approval.

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Marketing Systems Are Top CX Integration Priority: Jitterbit Survey

June 7, 2023

You may think that marketing is a heavy user of automation, but Jitterbit reports it is actually the second-least automated department, with IT and CX at the top.  On the other hand, marketing heads the list of CX systems that companies plan to integrate in the next twelve months.  You won’t be surprised that the ever-growing app landscape is the biggest obstacle to a seamless customer experience.

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Microsoft Lets Publishers Block Bing Chat Separately from Bing Search

September 26, 2023

Nearly one-third of major news publishers have blocked generative AI tools from reading their content.   But that’s a drastic measure which could also exclude their results from conventional search engines.  Microsoft has just given publishers the option to block access by Bing Chat without also removing their content from search results.  We’ll see if competitors do the same.

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