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Two-Thirds of Corporate Data Is Wasted: Seagate Report

If data isn’t captured then is it really data? It’s not quite as perplexing as why we park in a driveway and drive on a parkway, but this Seagate study does raise the question, since their estimate that 68% of data isn’t used includes 44% of data that goes uncaptured. Lots of other, probably more useful information here, including top five obstacles to using data (all relevant to CDPs) and that two-thirds of respondents think their company’s data security is inadequate. Also interesting regional comparisons if that’s helpful.

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CDPs Still a High Priority for Retailers: CommerceNext Study

July 23, 2020

Customer Data Platforms remain a high priority investment for retailers despite the pandemic, according to this CommerceNext survey for Exponea. The fraction planning to increase CDP spending fell from 58% in January to a still-respectable 49% in June, dropping CDPs from first to second on the list. Traditional retailers are more interested in CDP than digital-first retailers. Lots more here, including a distressing decline in plans to invest in security and privacy.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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