Two-Thirds of Marketers Can’t Personalize Customer Experience: Merkle Survey

Yesterday’s report on V12’s product to identify anonymous Web site visitors was vastly more popular than I expected. So it’s less surprising that just 5% of respondents to this Merkle survey say they identify unlogged-in customers extremely well. A shocking 68% say they can’t personalize their customers’ experiences even though 91% agree that getting digital experience right is critical for brand survival.