Uber apologizes to Australians for mistakes/misleads on fares & cancellation fees

This follows an Australian federal court ruling which fined Uber Technologies A$21 million (US$14 million). The court ruled the Australian arm of the U.S. ride-sharing app broke consumer law by misleading customers with warnings they would be charged for cancelling some rides from 2017 to 2021 and by using an inaccurate software algorithm to estimate fares for a taxi service it offered until August 2020.

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Accenture Acquires Fiftyfive5 to Boost its Customer Intelligence Capability in Australia and New Zealand

December 8, 2022

Accenture has just acquired Fiftyfive5, an Australian-based customer insights and advisory business. The move will strengthen Accenture Song’s ability to help clients tap data insights and performance marketing to accelerate growth and innovation across Australia and New Zealand. Fiftyfive5, which was recently named B&T Research Agency of the Year, has a proven track record in delivering customer insight-driven strategy, customer insight optimized execution and performance measurement for some of the region’s leading brands.

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