SugarCRM, which long ago expanded to include marketing and customer service solutions, has added a data integration platform to connect with external business applications. It’s one more example of making external data available to customer management systems. You know, like you do with a CDP.

Marketers aren’t doing so well with AI adoption, either. This MIT Technology Review Insights report found that media and marketing companies were dead last in expected use of AI. Financial services, manufacturing, IT and telecom lead the way. From one -quarter to one-third of companies across all industries use AI for personalization.

“Ask Meta AI anything” is what you now see instead of the traditional search bar across Meta apps such as Facebook and Instagram. Meta AI will still perform the basic search function but will also answer questions and chat with you. It should hardly be a surprise when a tech company launches a genAI solution these days but this is a bold challenge to Google and Open.ai (it’s also available as a standalone tool at Meta.ai).