After several years of aggressive investment in the Australian tech market, top US venture capital firms have significantly scaled back investment which had surged during the pandemic. Cut Through Venture reports indicate that $638 million was raised by local startups this November in 44 deals, but found that number down from $1.3 billion the previous year.
Salesforce announced a collaboration with jewellery brand Jos Alukkas, to further enhance overall customer experience both in-store and online. Salesforce Service Cloud and Marketing Cloud will drive operational efficiency with employees while empowering the brand to take consumer experience to the next level. Jos Alukkas has been in the jewellery industry for almost six decades, with 40-plus showrooms across India, including major states in South India.
The breach was not the result of hacking, but of what the company has called a “misalignment of databases,” and which allowed customer data to be published online. The company has 18.8 million customers, which is equivalent to about three-quarters of the country’s population, and it has reported that 132,000 customers had their data exposed.
Here’s a new buzzword for your Bingo card: “agentic AI”, which describes systems that act by themselves rather than in response to a prompt. Salesforce was all over the concept last week, announcing its Agentforce collection. According to the company, it replaces the “now-outdated copilots and chatbots” with agents “operating autonomously, retrieving the right data on demand, building action plans for any task, and executing these plans without requiring human intervention.”