Customer data-related announcements from Salesforce Marketing Cloud yesterday included integration with Google Analytics 360 for cross-channel customer tracking, bidirectional integration of first party data between the Salesforce DMP and its email engine, and integration with ThunderheadONE for real time interactions and next best action recommendations.

Speaking of inexplicable, here’s a study from Infographic World that finds infographics are effective. What’s inexplicable isn’t the conclusion but that the report isn’t accompanied by an infographic. Perhaps someone was being deliberately ironic. If so, they definitely get style points.

Nearly one-third of major news publishers have blocked generative AI tools from reading their content.   But that’s a drastic measure which could also exclude their results from conventional search engines.  Microsoft has just given publishers the option to block access by Bing Chat without also removing their content from search results.  We’ll see if competitors do the same.