Adoption of gen AI has slowed as marketers adjust to its limits, according to a study by Deloitte Digital. Use of gen AI to create newsletter and advertisements, automate content creation and produce graphic content is down, while the number of respondents using gen AI to create short-form text or brainstorm content ideas is up YoY (7% and 19% respectively).
How bad is the problem of unreliable answers from gen AI systems? A month-long study by the BBC using ChatGPT, Microsoft Copilot, Google Gemini and Perplexity determined that 51% of answers to queries had “significant issues of some form.” Almost 20% of answers based on BBC content had factual errors while 13% of quotes were altered or just didn’t exist.
Meta this week announced a round of performance-based layoffs likely affecting some 5% of its global staff. Zuckerberg is claiming to “raise the bar on performance management.” Meanwhile, employees are being encouraged to assist in the recruitment of machine learning engineers.
Preliminary findings by the European Commission state that Apple and Google are in violation of the EU’s Digital Markets Act. Among the findings, Google Search is accused of prioritizing Google’s own products and services in results; Apple is instructed to improve interoperability between iOS and third-party devices. The companies now have an opportunity to respond.