We have a trio of identity-related items for you today, Dear Reader. First, data quality vendor Validity has launched Trust Assessments, which gives clients a score for their customer data quality, comparative industry benchmarks, and recommendations for improvements. Very helpful.
Here’s a leftover from yesterday’s identity news: Okta, which offers enterprise identity solutions, has launched a $50 million investment fund to nurture identity and privacy innovations. Investments include Trusted Key, a blockchain-based digital identity company. Separately, Okta announced a modular Identity Engine that lets users construct custom identity experiences. Don’t get too excited: the identity engine won’t be ready until the second half of 2019.
CDP Lytics is also highlighting its ability to use the data it assembles, in its case by launching a feature to identify audience segments with high or low conversion probabilities. The company, which raised a $35 million Series C in February, promises more insight features later this year. It hasn’t (yet) renamed itself as a Customer Data Insight Platform.
Customer engagement platform Twilio has announced new platform capabilities, including the general availability of Twilio Segment’s Event-Triggered Journeys, supporting personalization based on customer intent signals in real time. In addition, Data Residency (EU) will ensure that email sending and event data are managed within the EU region, both for compliancy and customer trust. WhatsApp Business Calling will enable conversations with customers in another important channel using Twilio’s Programmable Voice Platform.