Webber Shandwick Survey: Consumers Expect Positive Impact from AI Despite Job Losses

And what about consumers’ own attitudes towards AI? A survey by Weber Shandwick found consumers are remarkably optimistic: they are seven times more likely to see a positive than negative impact on social and their personal lives. This despite the fact that 82% expected AI to lead to job loss, and 30% felt their own jobs were entirely or mostly likely to be replaced. Confidence in AI clearly outweighs understanding: just 22% of consumers believe they own or use an AI product, even though 77% have a smartphone, 47% have GPS and 41% own a smart TV.