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Zeotap Launches Customer Intelligence Platform

Data compiler and identity graph vendor Zeotap has launched Customer Intelligence Platform, which lets companies build unified profiles with their own data, enhance these with Zeotap information, and activate the results across advertising channels in 14 global markets. The system supports online and offline sources.

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Customer Experience is Top Goal for Digital Transformation: TEKsystems Survey

April 15, 2020

Back to surveys. TEKsystems found that making improving customer experience is the top goal for digital transformation programs (72%), making information accessible across the organization is the most important action for success (61%), and integration of technology, systems and platforms is the most common benefit (46%). They don’t mention Customer Data Platforms but these are all CDP memes.

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CIAM Vendor Ping Identity Bought for $2.8 Billion by Private Investors

August 5, 2022

CIAM (Customer Identity and Access Management) was once largely about managing employee access to company systems, but it’s increasingly applied to consumer log-ins and identities as well.  This creates an overlap with the identity management systems more traditionally used for customer data.  The expanded market helps to explain why private investor Thoma Bravo just paid $2.8 billion for CIAM vendor Ping Identity, a 60% premium of its most recent stock price and just under 10x revenue.

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