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Zoom Adds AI-Based Sales Conversation Analytics

This one is good news for sales managers, although phone agents might disagree.  Zoom has released an AI tool that analyzes sales conversations to extract useful, structured information and create metrics such as how often salespeople ask engaging questions and provide next steps, and how long they talk.  The feature, Zoom IQ for Sales, can also pull in data from Salesforce to give a more complete view of on-going client conversations.