This one is good news for sales managers, although phone agents might disagree. Zoom has released an AI tool that analyzes sales conversations to extract useful, structured information and create metrics such as how often salespeople ask engaging questions and provide next steps, and how long they talk. The feature, Zoom IQ for Sales, can also pull in data from Salesforce to give a more complete view of on-going client conversations.
I’m not sure whether this is good news or bad: a federal appellate court has reaffirmed its ruling that data scraping from public profiles on LinkedIn is legal. Privacy advocates and data owners might be unhappy, but researchers and archivists are now on firmer legal ground. The decision follows a Supreme Court ruling that limited the protections of anti-hacking laws.
The groups are requesting information on how migrant data collected by the government’s department of Immigration and Customs Enforcement (ICE) is used. At issue is surveillance done by companies including BI Inc, which uses ankle monitors, and voice and facial recognition technology to monitor 200,000 migrants. The company, which is private, does not need to report what biometric and location data it collects via its Smartlink app, nor how it’s used or how long the data is retained.
Google lashed out at the Department of Justice’s threat to break up the company, calling the proposals “radical.” Among other things, Google says the proposals would threaten users’ privacy, stifle innovation and break Android and Chrome. Given the appeals process, it will likely be years before we know whether Google will stay in one piece.