Zoom Buys Solvvy for Contact Center AI

You may recall that Zoom failed last year in its attempt to purchase contact center platform Five9.  They then built their own contact center solution instead.  Now they’re supplementing this by buying Solvvy, a conversational AI platform that can answer visitor questions, set up workflows and customer journeys, and analyze content consumption.

More News

Featured Article

Meta Releases Lying, Offensive AI and Pretends to Be Surprised

November 23, 2022

Like trouble, bad behavior by Meta shows up whether you look for it or not.  The latest is an open-source language model that was supposed to provide reliable search results because it was trained on academic papers.  Alas, it was quickly withdrawn after reviewers found that it returned results that were grammatical and plausible but also incorrect, not to mention filled with “antisemitism, homophobia, and misogyny.”  How can this be a surprise?

CDPI Newsletter