Komiko is a different type of recommendation engine: it predicts buyer behaviors and suggests best actions to sales people. They’ve just been bought, too, by market intelligence vendor ZoomInfo, which in turn is owned by B2B data compiler DiscoveryOrg.
Salesforce has introduced immodestly-titled Customer 360 Truth – which looks to be a full-fledged CDP, although the words “customer data platform” do not appear in their description. Nor does an availability date, although we understood the product was to be released at Dreamforce. Also announced: no-code customer data integration via Mulesoft, a Google Cloud connector for MuleSoft and an agreement to use Amazon Connect as Salesforce’s primary contact center offering
We might as well finish with another survey. Accenture found that companies who are “strategically scaling” artificial intelligence are getting better results than companies that just do Proof of Concept tests. The strategic scalers are also more likely to invest in data management. No explicit mention here of CDPs but you get the idea.
Do not confuse Snow Software, which helps companies track IT costs, with Snowflake, a cloud database often used for CDP-ish solutions. Do take note that Snow has just been sold to Flexera, which also helps companies optimize their return on tech investments. It’s a helpful reminder that cost-conscious IT departments are more than happy to “help” marketers who are doing a poor job of controlling tech spend.