Identify Channel Preferences (CDP Institute)
Determine which channels work best for each customer. Process: Analyze history of interactions by channel for each customer; identify customers who show preference for one or other channel.
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Algonomy Digital Ascension Roadmap and rCDP Vendor Selection Framework (Algonomy)
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Industry Update January 2025 (CDP Institute)
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The Comprehensive Framework for Optimizing Customer Journeys (Relay42)
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