Most CDP use cases require five or fewer data sources and use barely half the available CDP features, according to CDP Institute’s analysis of 70+ use cases entered into our Use Case Generator. But here’s the catch: different use cases use different features, so you still need them all for a full roll-out. Lots more here. Thanks to Brent Dreyer for creating this. Click here to build your own use case.
I was hoping for an all-Australia edition, or at least all-obscure-company-names. But IDG Communications blew it by buying LeadSift, which is Canadian and does what its name suggests: they scan the Web to identify relevant leads for their clients. It’s IDG’s third acquisition in eighteen months as they expand their ability to deliver B2B marketing and sales data.
The Use Case Generator is built with Google Forms, which I guess qualifies as a no-code system. This Forrester report says we’re not alone: 60% of organizations are using low-code and they’re twice as likely to grow as non-users. One big surprise: 49% are using low-code to build core software such as ERP and CRM.
Customer engagement platform Twilio has announced new platform capabilities, including the general availability of Twilio Segment’s Event-Triggered Journeys, supporting personalization based on customer intent signals in real time. In addition, Data Residency (EU) will ensure that email sending and event data are managed within the EU region, both for compliancy and customer trust. WhatsApp Business Calling will enable conversations with customers in another important channel using Twilio’s Programmable Voice Platform.