The CDP industry is spending a lot of time debating whether IT teams should build their own systems or buy commercial software. Capital One Financial Corp has taken ‘build’ to an extreme by letting other companies buy systems it originally built for itself. The first product offered by Capital One Software is a data management tool for Snowflake. It’s probably not a trend but if it is, you heard it here first.
“Transparency” is the most overused buzzword in advertising, says to this Mediaocean survey, followed closely by “cookieless/privacy-safe”. “Customer Data Platform” doesn’t even make the list, which feels like a failure on our part. More substantively, the study finds that marketers are more worried about the impact of cookie loss on their measurement capabilities than on marketing results. Interesting.
You probably don’t need more convincing that shopping on social media is A Thing, Dear Reader. But I’m still intrigued at how quickly the industry has hopped aboard that bandwagon. So here’s news that Pinterest has just bought THE YES, which uses AI to create a personalized fashion shopping feed based on users’ preferences for brand, style, and size.
Salesforce has announced a new solution, Unified Knowledge, that will pull data from third-party systems thus supplementing Salesforce Data Cloud with external information sources. Initially, this is mainly aimed at helping Service Cloud users in combination with Einstein for Service’s generative AI. It was developed through a strategic partnership with AI vendor Zoomin.