Chattermill extracts insights from the text of customer support messages to extract insights. Naturally, they say they do it better than competitors. They just raised a $26 million Series B, bringing total funding to $42 million.
We have a full pouch of stories about Australian companies but our Emerging Markets editor has threatened bodily harm if I poach them. I can sneak in Aussie-born ecommerce personalization vendor Rokt, because it’s now based in New York. They’ve completed a secondary funding at a valuation of $2.4 billion, one year after a $325 million Series E at $1.95 billion. Not bad in a down year for tech stocks.
Jamie from our Department of the Obvious is delighted with this Forrester study for Neustar, with “key findings” that include “multichannel outbound orchestration is critical to success ”, “customer contact solutions grow customer trust and improve operational efficiency”, and “voice is considered the most important channel for high-value, time-sensitive communications”. Conventional wisdom is still wisdom, right?
It barely feels like news when industry giants add AI features, since that’s what they’re expected to do. But lots of people use their products, so their announcements are probably of higher interest than most. With that in mind, let’s note that Adobe has just announced general availability of agents for audience creation, journey orchestration, experimentation, journey insights, website optimization and agent support.