Today’s news reminds us that technology is supposed to make things easier. We’ll start with acquisition of no-code experience builder SnapApp by personalized content delivery platform Uberflip. The result should make it eaiser to set up Uberflip experiences.

This Medallia study isn’t packed with obvious results but holds a few good nuggets. Customer experience leaders are more likely to use multiple digital listening tools, to be “relentless” about using feedback to drive action, and to hold multiple departments responsible for CX. Less obvious: marketing ranked sixth and head of CX ranked seventh in CX responsibility. CEO, chief revenue officer, and head of account management were most often responsible.

In the latest round of AI vs. copyright holders, Character.AI has removed Disney characters from its platform in response to a cease-and-desist letter from the company. It’s unknown if this will prove to be a precedent. OpenAI’s Sora is taking a different approach by requiring copyright holders to opt out of being used.