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Retailers Look to AI to Improve Customer Experience: Forrester

One reason retailers don’t do personalization is it’s too complicated. Artificial intelligence is expected to help, according to a Forrester study for ecommerce platform vendor Emarsys. Intelligent recommendations was the second-most planned application for AI (40%), following analytics (43%). Using AI to personalize customer experiences across channels was the most common application expected to be implemented within the next twelve months (81%).

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Half of B2C Marketers Don’t Collect Transaction Data: BlueVenn Study

August 7, 2017

Nearly half of B2C marketers (46%) fail to collect transactional data and just over half (55%) don’t collect behavioral data, according to a study released by CDP vendor BlueVenn exclusively to the CDP Institute. Age (76%), location (75%) and gender (70%) are more common but 57% of marketers do not combine their data into a unified customer view and nearly 40% don’t personalize Web or email content. Download for more interesting results.

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prooV Takes $14 Million Funding for Proof of Concept Platform

August 3, 2017

Maybe it would be easier to specify when items are NOT AI-related. Here’s one of those: Proov offers a platform that lets companies run “proof of concept” projects on without the usual hassle of custom deployment. It’s a super-clever idea, removing one of the main friction points in the purchase process for large tech investments. How closely Proov can mimic a custom POC is another question, but it’s certainly worth a look. The company just raised $14 million, bringing total funding to $21 million.

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Adobe Releases New AI Agents

September 11, 2025

It barely feels like news when industry giants add AI features, since that’s what they’re expected to do. But lots of people use their products, so their announcements are probably of higher interest than most. With that in mind, let’s note that Adobe has just announced general availability of agents for audience creation, journey orchestration, experimentation, journey insights, website optimization and agent support.

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