Will all those AI-powered systems take away jobs? Data collected by Stanford University scholars shows a 13% decline in employment among early-career workers in the most AI-exposed jobs. Of course, we live in a post-truth era, so data doesn’t carry as much weight as it once did.
It’s nearly three decades since Salesforce.com disrupted the CRM market by selling software-as-a-service. A new crop of CRM developers hope that AI will give them a similar opportunity (although Salesforce is working hard be the AI CRM leader). Attio just announced a $52 million Series B for its “AI-native CRM”. On the same day, Aurasell released “the first AI-native CRM platform”.
Marketers are usually an upbeat bunch but just 20% of respondents to this Dotdigital survey believe their organization would never replace human employees with AI. More senior employees were more confident in their job security. CDP experts may be interested that 86% of respondents are experiencing issues with data.
Amazon agreed to pay $2.5 billion to settle a Federal Trade Commission lawsuit charging it tricked customers into signing up for Amazon Prime and then made it difficult for them to quit. A jury trial in the suit had already begun. We can only assume that Amazon didn’t like its chances.