Forrester sees a different contradiction: it finds that companies are more worried about complying with privacy rules than cushioning their impact on marketing results. Responses came from a mix of marketing, analytics, and privacy leaders, so it’s likely that marketers alone would set different priorities. The study found measurable friction between the groups.
Tighter privacy regulations were supposed to deter companies from sharing their customer data, right? But this Winterberry Group paper gives a mixed message: it reports that 64% of U.S. respondents are collaborating directly others to share their data in a second-party relationship. Yet at least as many are also licensing their data to third parties for targeting and measurement.
Companies that really care about privacy will also worry about how their partners treat customer data. Consent management vendor Sourcepoint has launched Privacy Lens, an automated service that scans publisher Web sites to check their privacy practices. Advertisers can then select only the publishers whose practices they find acceptable. The system also tells publishers how much revenue they might gain if they improved a particular practice.
It barely feels like news when industry giants add AI features, since that’s what they’re expected to do. But lots of people use their products, so their announcements are probably of higher interest than most. With that in mind, let’s note that Adobe has just announced general availability of agents for audience creation, journey orchestration, experimentation, journey insights, website optimization and agent support.