Cyara is announcing the general availability of an enhanced customer experience assurance platform. It features AI-powered monitoring and validation of customer experience performance including monitoring increasingly important conversational and agentic AI-driven CX. This represents an evolution from Cyara’s roots in CX testing.
Customer service provider Zendesk has acquired AI-native analytics platform HyperArc. Zendesk users should experience enhanced reporting with genAI-powered insights. HyperArc’s technology will build on the existing foundation of Zendesk’s Explore analytics solution.
Seventy-five percent of B2B marketers feel that 10% of their leads are inaccurate, stale or non-compliant, according to a new report from Integrate. More than 60% say that bad data disrupts lead handoffs to sales and has a negative effect on sales productivity. As for a solution, over 90% of respondents say they are investing in automated governance for lead data.
Tools to help brands measure and optimize their AI search results are now too common to mention. But it’s still unusual for a CDP vendor to provide one. So let’s note that CDP Zeta Global is adding a Generative Engine Optimization solution to its AI Marketing Cloud.