“Hidden Buyers” Care More About Vendor Vision, Less About Product Capabilities: Edelman
“Hidden buyers” is a polite term for people, such as IT, finance, and legal staff, who don’t use a system but are still involved in the selection process. Business users would often offer a more colorful description when those people slow the purchase process or disagree about which vendor to select. This LinkedIn study for Edelman confirms what those business users suspect: hidden buyers care less about reliability and technical details of a system than vendor vision, insights, and attractive marketing.