Mixed Signals on Job Impact of AI: CompTIA, Salesforce, ServiceNow
Two CompTIA analyses offer contrary takes on how AI will impact tech employment: one finds lower employment right now while the other projects strong growth over the next ten years. Somewhat similarly, Salesforce’s Marc Benioff says that AI agents allowed his company to cut 4,000 support jobs while ServiceNow president Amit Zavery says AI hasn’t reduced his headcount but did let workers do a better job, resulting in higher customer satisfaction. Benioff also said that Salesforce will be entering the IT services business, perhaps because he feels AI will make it much less people-intensive.