If you care about your own privacy, you may not be thrilled that while you’re listening to Spotify, Spotify is listening back. But, yup, they’ve just started testing ads that ask listeners if they want to hear more and then wait for a response. They immediately turn off your microphone if you don’t accept the offer. I could add something sarcastic but why bother?
SAP yesterday joined the parade of enterprise software vendors who announce plans to launch a CDP without revealing a schedule or details. The goal they described – “to ingest all customer attributes to create a unified profile, including experiential, operational events and activity, behavioural, consent and first-party profile, and demographic data” and share these in real time with SAP and third party applications – sounds like a real CDP. We’ll see what they deliver.
This report from Forbes Insights and Treasure Data shows that personalization leaders are winning, too: it finds that 54% of personalization leaders exceeded their revenue targets compared with just 15% of followers. Much more here on what leaders do differently and how to follow in their footsteps.
It barely feels like news when industry giants add AI features, since that’s what they’re expected to do. But lots of people use their products, so their announcements are probably of higher interest than most. With that in mind, let’s note that Adobe has just announced general availability of agents for audience creation, journey orchestration, experimentation, journey insights, website optimization and agent support.