In the latest crackdown on Big Tech overreach, Italy’s anti-trust regulator charged Amazon $1.28 billion for alleged abuse of market dominance. Amazon has denied the claim that it leveraged its dominant position in the Italian marketplace to favor adoption of its own fulfillment service over others.
With twin goals of safely harnessing the power of data for business and combating critical transnational privacy concerns, the White House and UK announced the joint prize challenge to develop privacy-enhancing technologies (PETs). The initiative is intended to encourage top minds to evolve new solutions to address global privacy issues ranging from financial crime to health data security. First winners will be announced next year.
A DataDome survey conducted by Forrester found 84% of enterprise firms are prioritizing customer experience (CX) and app experience along with bot detection and management (79%). One key finding is that bots are being used to target high-profile events by using card, inventory and account fraud.
Salesforce has announced a new solution, Unified Knowledge, that will pull data from third-party systems thus supplementing Salesforce Data Cloud with external information sources. Initially, this is mainly aimed at helping Service Cloud users in combination with Einstein for Service’s generative AI. It was developed through a strategic partnership with AI vendor Zoomin.