Optimove just announced TikTok and Snapchat advertising integrations, making it easier to send audiences to those platforms. Optimove is already integrated with Facebook, Instagram, Google, Criteo, and other ad platforms. Still, it’s a good reminder that CDPs are increasingly used for acquisition in addition to reaching existing customers.
Twilio Segment has added a new version tailored to healthcare providers. HIPAA compliance is a prominent feature, of course. It’s not the first CDP to offer a healthcare edition, which is a growing market for the industry.
Data aggregator Acxiom has joined the Salesforce AppExchange, which will make it easier to add Acxiom data to customer records in the Salesforce CDP. Once in the CDP, the data will be available to the many Salesforce “clouds” for sales, service, marketing, loyalty, commerce, and whatever. We’ve said it before: third-party data is not dead.
Just over half of consumers (54%) like to receive personalized messages because they show the consumers are known to the brand, plus they can be time savers. The rest (46%) find it at best unimportant, at worst creepy. Relevance far outstrips personalization when it comes to driving email opens (54% vs. 19%). Takeaway: treat each customer the way they prefer.