After several years of aggressive investment in the Australian tech market, top US venture capital firms have significantly scaled back investment which had surged during the pandemic. Cut Through Venture reports indicate that $638 million was raised by local startups this November in 44 deals, but found that number down from $1.3 billion the previous year.
Salesforce announced a collaboration with jewellery brand Jos Alukkas, to further enhance overall customer experience both in-store and online. Salesforce Service Cloud and Marketing Cloud will drive operational efficiency with employees while empowering the brand to take consumer experience to the next level. Jos Alukkas has been in the jewellery industry for almost six decades, with 40-plus showrooms across India, including major states in South India.
The breach was not the result of hacking, but of what the company has called a “misalignment of databases,” and which allowed customer data to be published online. The company has 18.8 million customers, which is equivalent to about three-quarters of the country’s population, and it has reported that 132,000 customers had their data exposed.
Customer intelligence platform Acxiom will collaborate with ActionIQ to deliver enhanced customer insights. ActionIQ’s CDP will integrate with Acxiom’s demographic, household, behavioral and preference data and with Acxiom’s RealID identity resolution solution. Acxiom experts will work with clients to customize and streamline ActionIQ.