Digital banking across Southeast Asia continued to grow in 2022 and saw the launch of a wide range of innovative new brands, products, and services. In 2023, this growth in digital banking is expected to continue, with greater competition across the industry.
UAE – Emirates has increased its service to two Australian cities Sydney and Melbourne and will also restart services to Christchurch, New Zealand via Sydney, offering a new path for Australians across the trans-Tasman route. From March 26, Melbourne will increase from two to three daily services between Emirates’ Dubai hub via Singapore, with a third direct service to also begin to Sydney from May 1. The service increase follows the airline’s recent announcement around double daily flights to Brisbane, starting from June 1.
The Communications and Digital Ministry is expected to introduce and implement 5G by Digital Nasional Berhad (DNB) along with added features by the end of March. DNB is doing its research on all available options to make sure the implementation will achieve over 80 per cent success and that it will be able to be expanded nationwide.
Salesforce has announced a new solution, Unified Knowledge, that will pull data from third-party systems thus supplementing Salesforce Data Cloud with external information sources. Initially, this is mainly aimed at helping Service Cloud users in combination with Einstein for Service’s generative AI. It was developed through a strategic partnership with AI vendor Zoomin.