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Meltwater Combines with Microsoft to Create an Integrated Communication Insights Solution

Meltwater, a provider of media, social and consumer intelligence, announced it is partnering with Microsoft on an integrated communications insights solution. The partnership will integrate the data from Meltwater’s listening tools with Microsoft’s AI-driven capability to deliver data “as dialogue.” Microsoft will use Meltwater as its provider of global intelligence, while Meltwater has made a multi-year commitment to Microsoft Azure as its preferred cloud platform.

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EU Launches Formal Probe Into TikTok Over Alleged Content Breaches

February 21, 2024

The European Union has announced a formal investigation into TikTok over allegations that it has breached obligations to protect minors. Specific problems cited by an E.U. official include “addictive design and screen time limits, rabbit hole effect, age verification, default privacy settings.” TikTok’s owner, ByteDance, could be fined up to 6% of its global turnover if found in breach of the Digital Services Act.

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PROS Holdings Sold to Private Investors for $1.4 Billion

September 30, 2025

Let’s catch up today on news that went unmentioned while we obsessed about TikTok, Google, Microsoft, and the rest. First, some CX acquisitions: Stockholm-based experience analytics vendor Netigate bought Netherlands-based digital feedback collector Mopinion while Colorado-based survey platform Alchemer bought San Diego-based review and comment collector Chatmeter. We also have “AI-native operating system for advertising” Veylan buying media sales platform Advisr and, far from least, investment firm Thoma Bravo spending $1.4 billion to buy SaaS pricing and sales solution PROS Holdings, Inc.

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