Bluecore may qualify as a CDP but they’re a plain-spoken folk who just call themselves a “retail marketing technology company”. Keeping in character, their just-launched Website personalization module is Bluecore Site. The new module works with Bluecore’s existing email product to coordinate customer treatments across both channels. The email product is unexpectedly called Bluecore Communicate.
One of my favorite themes these days is that marketers focus on personalization while consumers want value. Let’s add some wood to that fire with this Oracle Retail study, which found that consumers rate convenience as the most important part of a great in-store experience (56%), ranking experience far behind at 37%. Yet retailers prioritize them equally: experience 35% vs. convenience 34%.
One factor driving martech growth has been the ability for marketers to buy systems with little corporate IT support. This study from Entrust Datacard found that even IT professionals recognize that letting users pick their own tools can provide a competitive advantage. Their preferred solution is to make IT more responsive rather than giving up control entirely.
Just over half of consumers (54%) like to receive personalized messages because they show the consumers are known to the brand, plus they can be time savers. The rest (46%) find it at best unimportant, at worst creepy. Relevance far outstrips personalization when it comes to driving email opens (54% vs. 19%). Takeaway: treat each customer the way they prefer.