This Adweek report sponsored by Viant starts on the sad note that 73% of consumers feel they see too many ads. But things pick up when 65% say they feel good – including 27% who feel very good – when they see ads that feel personalized to their specific needs. Then it gets better: 63% pay more attention to personalized messages.
We’re doing all good news today, Dear Reader. Mitto has lots of cheery information about the value of a “complete omnichannel strategy”, which correlates with higher revenue growth, more loyal customers, more customer experience investment, and probably a cure for baldness. They do find most companies are still struggling to reach that blessed state, but we won’t dwell on negative thoughts.
I saved the best for last: social media isn’t destroying society after all! Ipsos MORI did find that “nuanced” belief in conspiracy theories is more widespread than you ever imagined, which I’ll admit is upsetting. But they also report that TV news and tabloid newspapers are equally responsible for spreading them (at least in the UK). So go ahead and buy all the Facebook ads you want.
CX management platform Sprinklr is introducing “digital twins.” Not your average chatbot, a Sprinklr digital twin is more like an AI-powered employee, able to plan actions, create workflows and make decisions, but at speed and at scale. They are said to be more easily trained than chatbots and can operate within brand policies and guardrails.