News

Users Are Happier with Packaged Software than Home-Built Systems: Antavo Report

Build vs buy is not the focus of this Antavo report on customer loyalty systems, but what caught my eye was a 49% satisfaction rate for respondents using a home-built loyalty system compared with 63% for those using a purchased system.  No-code fans will also appreciate that 44% say they’re currently very dependent on their IT team, 76% want to reduce that dependence, and 70% want no-code rule set-up.  Plus lots here on loyalty program trends and impact.

More News

Previous Article

Few Consumers Will Trade Data for Personalized Messages: Airship Study

December 10, 2021

If you’re really obsessed with tech debates, enjoy this RapidAPI report that finds use of APIs is on the rise.    Otherwise, you’re probably more interested that Airship found consumers are more open to receiving brand communications if they’re given control over what they’re sent, how often, and over which channels.  You won’t be surprised that the most common reason people opt to receive brand messages is to save money, or that location- and behavior-based offers are the least important.

CDPI Newsletter