White Castle and a dozen business groups are trying to hold back against a ruling from Illinois’ Supreme Court that claims the company should pay $17 billion+ as a penalty for repeatedly collecting employee biometric data without consent. “Repeatedly” is key here, since the court wants to charge White Castle for each time they scanned the 9,500 employees, while company lawyers argue it should only be charged for the initial scan.
Here’s a look at CX priorities from the customer service point of view. Intercom found that 76% of respondents said their current tech stack holds them back from meeting their goals, with 73% specifically citing improved integration as a priority. While better training was the top solution to meeting customer expectations (53%), more automation also ranked high on the list (43%).
TikTok, which has been running afoul of EU regulators and recently received warning tougher rules are planned this year, has announced plans for two new EU data centers. The intent is to migrate the company’s EU user data there to be stored and managed locally.
In a follow-up to their January report, the U.K. Competition and Markets Authority raised the number of concerns they have with Privacy Sandbox to 79. Among other issues, they adopted the privacy concerns raised by another U.K. regulator, the Information Commissioner’s Office. Google’s recent decision to shift third-party cookie deprecation to next year might mean they saw this coming.