Back to surveys. TEKsystems found that making improving customer experience is the top goal for digital transformation programs (72%), making information accessible across the organization is the most important action for success (61%), and integration of technology, systems and platforms is the most common benefit (46%). They don’t mention Customer Data Platforms but these are all CDP memes.
Data compiler and identity graph vendor Zeotap has launched Customer Intelligence Platform, which lets companies build unified profiles with their own data, enhance these with Zeotap information, and activate the results across advertising channels in 14 global markets. The system supports online and offline sources.
Lest you get all warm and fuzzy about Google and Apple’s noble efforts, this Trustpilot study reminds us that being socially responsible is good business. They found 66% of online shoppers will pay (slightly) more to buy from a socially responsible firm and 90% have chosen not to buy from a company because of its bad reputation. Jamie provided this one too.
Amperity has launched Lakehouse CDP, which delivers CDP functions within “lakehouse” data stores including Snowflake and Databricks. Amperity tools for data modeling, data quality, identity resolution, generative AI, segmentation, and performance measurement will send all results to a company’s own lakehouse rather than a separate Amperity-managed database. Modules can be used independently but the real benefit here is that Amperity is one of the few “composable” CDP vendors who offer a complete set of pre-integrated CDP functions.