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A Quarter of US Shoppers Abandon Favorite Stores Because of Politics: Harris poll

Companies pulling back from diversity commitments out of fear of right-wing boycotts may be in for a rude awakening: a new poll shows that 45% of Democrats have stopped shopping at their favorite stores because of politics, compared with just 34% of Republicans. Looks like Target isn’t the only target of left-wing consumer discontent.

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Brands That Worry About Connecting Do Better: Braze

February 26, 2025

The 2025 Customer Engagement Review from Braze says that, while 85% of senior marketers are concerned their messages aren’t hitting home, 60% of brands that exceeded their revenue goals were very concerned with making emotional connections to customers. Key to this personalization, but 99% of the over 2,000 executives surveyed say personalization plans are impacted by privacy worries. Almost a third aren’t testing their engagement efforts because of resource constraints.

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Adobe Releases New AI Agents

September 11, 2025

It barely feels like news when industry giants add AI features, since that’s what they’re expected to do. But lots of people use their products, so their announcements are probably of higher interest than most. With that in mind, let’s note that Adobe has just announced general availability of agents for audience creation, journey orchestration, experimentation, journey insights, website optimization and agent support.

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