CX investment becomes a top priority in the APAC countries

UserTesting, a video-based human insight, released the 2022 CX Industry Report that reveals a strong demand for actionable human understanding in the APAC region across every industry and organisations of all sizes. The report found that more than 57% of APAC respondents noted that CX is a top investment area.

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Aussie retail giants embracing personalised digital gifting tool for Mother’s Day

May 5, 2022

The new personalised digital gift messages are being facilitated by Melbourne tech startup, gift flick, which has created an ecommerce plug-in allowing consumers to virtually send a product or gift voucher in an online retailer’s store via their preferred messaging channel and at a time they set. The gifts are then revealed as part of a ‘gift story’ featuring a personalised message, photo and/or video.

CDPI Emerging Markets
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GRAB-Singtel, Axiata’s Boost-RHB, Sea Ltd-YTL, AEON Credit’s consortiums among winners of Malaysia digital banking licenses

May 5, 2022

Bank Negara Malaysia announced the five successful applicants for the digital bank licenses as approved by the Minister of Finance Malaysia. The country will have three digital banks licensed under the Financial Services Act 2013 (FSA) and two Islamic digital banks licensed under Islamic Financial Services Act 2014 (IFSA).

CDPI Emerging Markets