Speaking of replaceable: we sometimes wonder why we’re paying Jamie, our Department of the Obvious Intern, to sit and read The New York Times. Then we remember he’s not paid. Jamie tells us that the latest scoop from The Time’s crack tech reporting team is that Internet of Things devices might spy on you. Wow.
Customer Data Platforms remain a hot topic, thank goodness. Latest fuel on the fire is MarTech Advisor’s CDP buyer’s guide. Much wisdom and a broad list of vendors. And it’s free.
Maybe you’re interested in the state of Customer Experience and maybe you aren’t. But check out Genesys’ CX survey if only for its cool interactive graphics. Lots of fun splits by region, industry, business department, and age group. For example: 27% of customer care professionals think bots won’t reduce customer care headcount but 62% of IT professionals think they will. You can probably win a bar bet by knowing which region is most fond of personalization, assuming you hang out in the right bars.
The U.S. Senate has passed a bill that could potentially ban TikTok in the U.S. if its Chinese owner, ByteDance, does not sell its holdings within a year. The bill now goes to the President Biden, who has said he will sign it. Court challenges are likely to follow.