One-Third of U.S. Consumers Don’t Want to Buy In Stores Again: The Harris Poll
Here’s a frightening tidbit: 35% of U.S. consumers told The Harris Poll that they would be happy if they never made an in-store retail purchase again. Seventy percent said they prefer zero human contact during shopping experiences. Presumably preferences will evolve after the pandemic ends but you do have to wonder how deep these scars will be.