SugarCRM, which long ago expanded to include marketing and customer service solutions, has added a data integration platform to connect with external business applications. It’s one more example of making external data available to customer management systems. You know, like you do with a CDP.
Hubspot has added a new Web content management system to its collection of sales, marketing, and service modules. It’s hard to slap a label on every-changing Hubspot, which is approaching the scope of cloud marketing platforms from Adobe, Salesforce, and such. Old-timers will recall that Web content management was the core of Hubspot’s original “inbound marketing” position.
We could finish with last week’s 5.2 million name data breach at Marriott but that is barely news these days. So let’s instead share this 23-country study on consumer trust in digital media from GroupM. Just half of global consumers feel technology improves their lives and people in richer countries are even more skeptical. Only 18% think sharing data leads to improved products and services and just 20% are willing to share their data for free. Another 42% would share if rewarded and 38% don’t want to share at all.
It barely feels like news when industry giants add AI features, since that’s what they’re expected to do. But lots of people use their products, so their announcements are probably of higher interest than most. With that in mind, let’s note that Adobe has just announced general availability of agents for audience creation, journey orchestration, experimentation, journey insights, website optimization and agent support.