Security and Technology Block AI Use in Call Centers: Talkdesk
Contact center managers have a different take on AI: Talkdesk reports that 87% feel at least moderately familiar with AI applications in the call center and 85% believe it’s important. But they list security, infrastructure, resistance to change, and lack of quality data as the top barriers, not training. Oddly enough, fewer companies report having deployed AI systems than one year ago.