Apple and Amazon Fined $218 Million in Spain for Restricting Competition

While U.S. anti-trust regulators keep losing ground, European regulators are growing more feisty.  The latest blow came from Spain, where the competition watchdog CNMC has fined Apple and Amazon a combined $218 million for limiting Apple resellers on Amazon Spain.  While the stated purpose was to reduce sale of counterfeit goods, the CNMC found the result was to restrict competition among authorized sellers and from competing non-Apple products.

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Kenya’s Tappi is helping SMEs build an online identity in minutes

July 20, 2023

Kenyan startup Tappi is helping SMEs build their online identity in less than two minutes through a chat tool that automatically creates a webpage, which is indexed to be found online. Founded by Kenfield Griffith and Louis Majanja, Tappi allows SME owners to download its app, add their “look and feel”, and promote their business through a three-step process that goes to Google Ads, Facebook Ads, and Instagram Ads using airtime credit or mobile money.

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Half of Brands Have Built Their Own ID Resolution System or Plan To: Digiday Survey

July 19, 2023

This Digiday/Wiland survey is mostly about using external data to enhance customer files.  It turns out that 57% of companies do it, two-thirds use four or more sources, and 17% use ten or more sources.  But the news I found most interesting is that 30% of brands have built their own ID resolution system and another 22% plan to build one.  Apparently it’s okay to try this at home.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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