This Digiday/Wiland survey is mostly about using external data to enhance customer files.  It turns out that 57% of companies do it, two-thirds use four or more sources, and 17% use ten or more sources.  But the news I found most interesting is that 30% of brands have built their own ID resolution system and another 22% plan to build one.  Apparently it’s okay to try this at home.

Retail and hospitality customer engagement platform Givex has added the ability to create comprehensive customer profiles that include interaction data from other systems.  The new product, GivexEngageAI, also develops customer segments, executes marketing campaigns, and recommends next best actions.  The company refers to it as a CDP and it does appear to tick all of our boxes.