Australian regulator targeting excessive Apple and Google app store fees

The Australian Competition and Consumer Commission (ACCC) regulator is advocating for governmental action to protect app developers from having to paying the massive 30% fees imposed by Apple’s App Store and Google’s Play Store. The fees make it difficult for developers from other companies to compete and they place a burden on consumers who must pay higher prices for products when costs are passed on.

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Meta runs afoul of the ACCC too, and must pay US $14M

July 27, 2023

Meta has been ordered to pay A$20 million (US$14 million) for not being transparent enough with customers about how data would be used by subsidiaries, Facebook Israel and Onavo Inc. The company was found to have used data for market research and acquisition targets, but not stating that information prominently in its product advertising, though disclosures were made in the terms of service and privacy policy.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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