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CDP Growth Accelerated During Pandemic: CDP Institute Report

The CDP industry grew at a record pace during the first half of 2021, adding 20 new vendors, 1,200 employees and $550 million in funding, according to the CDP Institute’s latest industry update report.  It also saw a record number of acquisitions, as customer engagement vendors bought CDPs to glue together disjointed channel systems.  Download for details.

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China launches campaign to clean up big tech and improve their employees’ welfare

July 29, 2021

China is continuing its crackdown on the country’s big tech by launching a national campaign that will address what it perceives as major issues in the digital industry. The country is also introducing guidelines for online platforms to ensure food delivery riders earn above the country’s minimum wage, are freed from unreasonable demands placed upon them by algorithms and have access to social security and a place in a union.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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