Finland’s Office of the Data Protection Commissioner is overseeing the GDPR4CHILDRN project, which has a 2-year plan to develop a toolkit to be used by children’s activity associations and by parents and young people to help educate about data protection for youth. Plans are for the toolkit to be published in Finnish, Swedish, and English, and translated into Russian, Estonian, Somali, and Arabic.
A survey by CommX, CommerceNext, Bizrate and Coresight Research of more than 1,000 shoppers revealed, a vast majority were concerned – 70% strongly agree, 87% strongly or somewhat agree – about data use. Those in wealthy households ($150,000+ income) were most concerned about how their data was stored.
If 90+ US human & internet rights groups are to be believed, the end-year push to get the Kids Online Safety Act (KOSA) passed by the Senate during the current lame-duck Congress may do more harm than good. The groups sent a joint letter to lawmakers saying they believe the law’s weakly defined protections for ages 16 and under could provide opportunities for censoring information about LGBTQ+ and reproductive rights and also give parents tools to spy on their kids.
Twilio is adding ‘contextual awareness’ to its Segment CDP, which in plainer English means data stored in Segment will be available when creating event-triggered, real-time messages. This and a redesigned journey architecture are part of Twilio’s “next generation” customer engagement platform, which also includes natural voice AI agents, voice and text analytics, and RCS and WhatsApp messaging. Twilio separately announced a multi-year partnership with Microsoft to speed the adoption of conversational AI for customer engagement.