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Consumers Raising the Bar on Expected Experience: Medallia Research

Consumer expectations for customer experience are rising across the board, with youngest customers showing the fastest increases, according to a survey from Ipsos and Medallia. U.S. consumers were most satisfied with online retail experiences and least with mobile network providers. Other interesting results by country.

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Bidalgo Uses AI to Guide Ad Creative

July 30, 2018

Bidalgo, which offers AI-assisted media buying for app marketers, has added an AI-based service to analyze ad creative and recommend changes that will improve results. The system evaluates the impact of variables including images, colors, promotions, contrast, concepts, and copy. It doesn’t actually generate new creative but will write a brief to guide in-house or agency teams. Good to know humans are still good for something, even if it’s just following orders.

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Points Announces $8 Million Seed Funding to Give Credit Ratings for the Unbanked

July 26, 2018

A petty consistency may be the hobgoblin of small minds but I’ll give you a third funding item regardless. Points, which uses AI to assign credit risk to people without bank accounts, has raised $8 million seed funding. Points says it’s claims to be the “the first truly scalable blockchain data collaboration protocol for better credit scoring and inclusive finance” a claim that narrow enough to be true. Blockchain!

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Ad Fontes Media Partners with The Trade Desk to Support Brand Safe Advertising

February 23, 2024

Ad Fontes Media, a company that rates news sites for reliability and bias, has announced the integration of its rating data with The Trade Desk’s programmatic advertising platform. This will allow the screening out of highly partisan, AI-generated and clickbait sites, preferentially serving ads to sites containing quality journalism. Directing ad spend to low quality sites not only wastes dollars and threatens brand safety but de-monetizes quality news operations.

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