News

Ecommerce Grew During Pandemic: Retail Touch Points and Euromonitor Reports

This pair of retail studies packs in a month’s worth of obvious.  Retail Touch Points  and Euromonitor agree that ecommerce increased during the pandemic, free shipping became even more important, and supply chain issues were a big headache.  You knew that.  But did you know that Euromonitor found 20% of consumers would implant a microchip in their finger to making buying easier?

More News

Next Article

80% of Companies Plan to Close Physical Call Centers Permanently: Deloitte Digital Research

July 5, 2021

Hi, it’s Jamie, Senior Intern at the CDP Institute’s Department of the Obvious. Today is a holiday for the paid employees of the Institute, so the Boss said I could write a newsletter if I wanted to. Boy, howdy! Deloitte Digital reports that work-from-home increased at call centers during the pandemic, from 6% to 77%. More surprising: 80% of companies plan to close their physical call centers permanently. Sadly unsurprising: just 11% of organizations can “seamlessly” transition customers across channels and experiences. Is “seamlessly” is really a word?

CDPI Newsletter
Featured Article

Adwerx Raises $14.5 Million for Personalized B2B Ads

November 29, 2021

Adverx has just raised $14.5 million for “Customer Relationship Advertising,” which certainly sounds intriguing.  What they do is to generats personalized ads for individuals targeted by business-to-business sales teams, and then maks those ads “passively ‘follow’ each salesperson’s current clients and prospects (pulled from the CRM) as they browse the web and social media”.  Annoying and creepy and it probably works.

CDPI Newsletter