Tomorrow is Thanksgiving, the official start of the holiday shopping season. So let’s look at shopping behavior. We’ll start with a survey from real estate firm JLL Retail, which finds that just 31% of consumers expect to do most of their shopping in physical stores, although another 15% will buy online and pick up at a retailer. Just over half will make at least one purchase from their phone, up from 22% last year.
We rarely write about blog posts but know you’re curious about the CDP-like CX Unity product that Oracle announced last month. So you’ll probably appreciate this Customer Experience Matrix blog post clarifying what it does. Bottom line: it’s closer to the CDP Institute’s CDP definition than it originally seemed.
Finally, ad blocking recovery vendor Blockthrough has purchased adblocking analytics vendor Pagefair. Blockthrough serves a “safe, light, and un-intrusive ad experience” to adblock users who have opted into “Acceptable Ads”, recovering about 70% of the revenue that would otherwise be lost. This is at least vaguely interesting, right Dear Reader? Hello?
Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation. The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.